We want you to be happy with your TovTap order. That is why every order is backed by our 90-day money-back satisfaction guarantee. This page explains how refunds, replacements, and returns work.
90-day money-back satisfaction guarantee
If you are not satisfied with your purchase for any reason, you can request a full refund within 90 days of receiving your order. To receive a refund, return the hardware within 90 days. We provide return instructions when you request a refund, and once we receive the returned items we refund the full amount you paid.
Insights subscriptions are governed by the Terms of Service: cancel anytime, effective at the end of your billing period. The 90-day money-back guarantee applies to physical products.
How to request a refund
To request a refund, email us at hello@tovtap.com with your order number and a short note letting us know you would like a refund. We will confirm your request, send return instructions, and process your refund once we receive the returned hardware. If you cannot find your order number, include the email address or name used at checkout so we can locate your order.
Damaged, defective, or wrong items
If your order arrives damaged or defective, or if you received the wrong item, we will make it right with a free replacement or a full refund, whichever you prefer. Please report the issue within 90 days of delivery by emailing hello@tovtap.com. We may ask you to send a photo of the item so we can improve our products and process your replacement quickly. If we ask you to return a defective or wrong item, TovTap covers the return shipping. For all other returns, such as unused items you simply changed your mind about, you cover the return shipping.
Returns of unused items
Returned items should be in their original, unused condition. Because a refund requires returning the hardware, we provide return instructions when you request a refund. If a return is needed for other items, we will provide instructions when you contact us.
Refund method and timing
Refunds are issued to your original payment method through Stripe. Once we process a refund, it typically takes about 5 to 10 business days to appear on your statement, depending on your bank or card issuer. We will let you know once your refund has been issued.
Exchanges
If you would like to exchange an item, for example for a different product or a replacement of a damaged item, email us at hello@tovtap.com and we will help arrange it. The fastest way to get a different item is usually a refund followed by a new order, but we are happy to work with you.
Non-refundable situations
While we stand behind our products, a few situations fall outside our guarantee:
- Items reported after the 90-day window has passed.
- Damage caused by obvious misuse, alteration, or tampering with the hardware. This exclusion applies to warranty and replacement claims.
- Requests where we are unable to verify the original order.
We may decline or limit refunds where we detect abuse of this guarantee. If you are unsure whether your situation qualifies, just reach out and we will do our best to help.
Contact us
Questions about refunds, replacements, or returns? Email us at hello@tovtap.com and we will be glad to help.
This page is available in English only. The English version is the governing version.